Why Is Avianca Such A Bad Airline?

Have you been negatively affected by Avianca Airlines, well, you are not alone, literally millions of people have had bad experiences with Avianca.

Thinking of flying with Avianca, might want to reconsider.

Avianca, a Colombian airline that has been in operation since 1919, has faced a number of criticisms and challenges over the years. One of the most significant issues that passengers have raised with Avianca is its poor customer service. Many travelers have reported long wait times on the phone, unresponsive customer service agents, and a general lack of concern for the customer. These complaints have been widespread and have led to a decrease in customer satisfaction with the airline.

Another area where Avianca has faced criticism is its safety record. Although the airline has not had any major accidents in recent years, there have been several safety incidents, including runway incursions and near misses. Some experts have suggested that Avianca may not be doing enough to ensure the safety of its passengers, raising concerns about the airline’s maintenance practices and safety culture.

In addition to these concerns, Avianca has also been criticized for its high prices. While the airline offers a range of fares to suit different budgets, many travelers have reported that the cost of flying with Avianca is significantly higher than that of other airlines serving the same destinations. This has led some passengers to choose alternative carriers, which may offer lower prices or better value for money.

Avianca has also faced labor disputes in recent years, with its pilots and cabin crew going on strike to protest low wages, poor working conditions, and other issues. These strikes have led to flight cancellations and disruptions, causing inconvenience and frustration for passengers.

In 2020, Avianca filed for Chapter 11 bankruptcy due to the economic impact of the COVID-19 pandemic. This led to a significant reduction in flights, with the airline canceling many routes and suspending operations in some countries. The bankruptcy also led to the airline facing criticism from passengers and industry analysts, who questioned the airline’s financial stability and its ability to weather the ongoing economic challenges facing the airline industry.

According to data from Flightstats, a website that tracks flight cancellations, Avianca has canceled over 10,000 flights in 2020 and 2021. This includes both domestic and international flights, and represents a significant disruption to passengers’ travel plans. While the airline has attributed many of these cancellations to the pandemic and associated travel restrictions, some passengers have criticized Avianca for its communication and handling of the cancellations.

Avianca has faced a number of criticisms and challenges over the years, including poor customer service, safety concerns, high prices, and labor disputes. The airline has also been significantly impacted by the COVID-19 pandemic, leading to a large number of flight cancellations and disruptions. While Avianca has its strengths, such as an extensive network of destinations and a modern fleet, it will need to address these issues and work to improve its reputation among passengers in order to remain competitive in the airline industry.